Enabling Secure Online Collaboration for the BFSI Industry

Summary:The distributed nature of work today manifests itself in the presence of multiple offices for an enterprise, work-from-home trends and the use of miscellaneous devices for business processes. In this environment, companies handling money matters for their customers must have consistent and encrypted solutions to effectuate online collaboration between their teams. Besides streamlining internal communication, secure and feature-rich conferencing systems help BFSI organisations to build trusted relationships with clients and serve them more efficiently.

The need to collaborate online for work has increased after the outbreak of COVID-19. Although the lockdowns and work-from-home protocols have accelerated the adoption of conferencing applications, their efficacy in streamlining operations was evident even before the pandemic struck.

Among several other customer-facing businesses, banking-financial services-investment (BFSI) companies have now been emerging as active users of virtual meeting apps.

How are conferencing and Webcasting systems useful for this segment?

Audio-video conferencing and Webcasting systems enable automatic transmission of information to both internal teams and consumers.

BFSI organisations have to stay on the top of policies and regulations related to business and finance. They must also be prepared to deal with market-shifting events such as a major stock market crash or changes in the price of commodities such as oil and bullion. It can be cumbersome and time-consuming to share important developments with dispersed or remote employees. Web conferencing bridges the gap between them with high-quality, video-first communication. BFSI companies can also use webinar services to conduct training, workshops and virtual town hall events for their teams.

On the other hand, these applications make customer service more effective. Clients who want to hear from and make decisions based on the information from their financial advisors can have their meetings online. They don’t always need to visit offices for updates on their accounts, submit multiple documents for loans, or to make new investments.

With face-to-face interaction in real-time, conferencing adds trust to the discussions that revolve around banking, financial services and wealth management.

Collaboration Solutions by Tata Tele Business Services

Concerns on data privacy with some apps and the increasing magnitude of cyber threats since the outbreak of COVID have prompted many companies to seek a secure and multifaceted video conferencing service provider.

Cybersecurity is even more significant for BFSI companies that must ensure regulatory compliance and always keep their customers’ sensitive financial data secure. With a focus on such factors, Tata Tele Business Services (TTBS) has engineered solutions that are not only effortless to deploy and use on different devices but are also built for assured security.

At TTBS, we add end-to-end encryption to our tools to protect your videos, audio, data and the identities of users. Our hosted collaboration applications keep your communication safe without burdening the IT teams.

Here’s how our cloud-based meeting products help the BFSI industry:

Audio & Web Conferencing

As a feature-rich conferencing solution offering enterprise-grade online interaction experience, the TTBS Audio & Web Conferencing service enables BFSI workers to communicate securely with their colleagues and customers through online video meetings. Users can also join the same meeting by dialling an audio-dial in number. So employees using the Internet, as well as those without access to the Internet, can be connected simultaneously.

It gives users one-click access to their personalised meeting rooms. Participants can share screens to view documents, spreadsheets and applications. A host can also record the discussions for future reference and to share information with invitees who missed the meeting. At the end of the meeting, the host gets an update of all participants. This acts as a great tool for keeping the meeting structured.

By collaborating and sharing content in real-time with their teams, employees never miss important messages and can stay productive, no matter where they work from.

Audio & Web Conferencing is also an excellent way to offer remote technical or knowledge-based support to employees. When back-office or customer service executives need help on their enterprise software from the IT administrators or need to have a word with supervisors, they can get in touch effectively, without wasting time.

There are tailored monthly rental subscription plans to suit enterprises of all sizes, which give the following benefits depending on the plan you choose.

• Unlimited meetings
• Unlimited VOIP + Audio Dial-in integration
• Ease of accessing domestic or international toll-free numbers (depending on the plan)
• Dial out to local or international numbers
• International dial-in from 80+ countries
• Attractive offers like first-month rental free or more discounts with additional licenses
• Intuitive and secure desktop and mobile application
• Ability to share webcam and record meetings
• Unlimited recording

The premium plan brings extra facilities of free calls to international numbers across 80 countries and also access to international toll-free numbers.

Clients who already use any of TTBS services may even qualify for a special offer of free rent for a select number of months when they subscribe to Audio & Web Conferencing.

Webcasting

Organising online training, workshops, seminars, forums for employees, or a webinar for customers and stakeholders is easy with the TTBS Webcasting service.

This Zero-CapEx app does not require any downloads or plugins – participants can use it from the Internet browser on any desktop or mobile device. Additionally, Webcasting helps your enterprise to organise meetings for audiences comprising 50 to 10,000 attendees.

You can invite industry experts to talk about new trends in investments, risk management, blockchain, fintech solutions and other trends that affect financial planning. Banks can broadcast exclusive webinars to tutor their customers on safe digital banking practices.

Webcasting is a DIY (Do it Yourself), fully automated hosted platform that works seamlessly with your existing video conferencing unit (VCU), webcam or telephone to present a session. Broadcast starts in less than a minute through a 5-step wizard.

Tracking attendance, generating the results of surveys conducted during online events, and answers to questions asked in the group are also simple with its built-in tools.

An array of options helps to customise the webcasts with brand logos, banners, speaker headshots and other images. Images can be edited and optimised online without any third-party software.

Webcasting also brings a library to manage a record of events, calendar for future webinars, social media synchronisation abilities, biography builders, private chat option between select participants, ease of sharing of slides with attendees, and automated reports on the meeting.

Indeed, with more than 50 readily available features, it is a versatile web service that makes organising and attending virtual events a stress-free experience.

Most importantly, the entire system runs over SSL (https: //) encryption, and meetings are accessed via secure passwords. Organisers can add a unique URL key to the attendee link.

Why be left behind? It only takes a subscription plan to start!

If you wish to seamlessly integrate digital collaboration solutions with your workflow while also ensuring best-of-breed security, Tata Tele Business Services has budget-friendly subscription plans for your organisation.

When you take up our hosted Audio & Web Conferencing and Webcasting services, you get readily usable, pay-as-you-go solutions for your online communication and virtual events. They deliver a consistent experience across devices and boost your brand image without investments in complex infrastructure.

To know more about our collaboration services, plans and offers, call us on 1800-266-1515.