Back to ArticlesHow Enterprises Can Benefit from Unified Communications
- Published on - Jan 09, 2022
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CLOUD CONNECTIVITY – PUBLIC, PRIVATE AND HYBRID
In essence, cloud computing is the deliverance of computing solutions – servers, cache, databanks, networking, software, analytics and beyond – across the Internet (“known as the cloud”). Businesses that provide these computing services are known as cloud service providers and generally get paid for cloud computing services, depending on the use. This is just like the payment that you make for water or electricity at your residence or office.
One of the most noteworthy landmarks in the innovative domain of Information Technology is cloud computing. This novel service is the business of providing access to shared computing services on a payment basis. The edge of this is that it is economical and fast, without any compromise on efficiency.
The lifeline of every IT architecture is its data. It all depends on the management and application of data across multiple platforms. In addition, there is the cache. This is the extra data that is stored and updated to be used as and when required by the owning organisation.
When we talk about data storage in IT, cloud storage comes to our minds. We categorise cloud computing in three ways:
- Public clouds
- Private clouds
- Hybrids clouds
The choice of cloud storage – whether public cloud, private cloud or hybrid cloud – an individual or a company would go for depends on the kind of data they require to be stored and managed. Going forward, we will learn about what makes these categories of clouds different and special.
Public Clouds
The best thing about a public cloud is that the company that uses it gets to access shared information from any part of the world without having to use their own resources for it. A public cloud serves the twin purposes of allowing access to shared information as well as allowing the organisation to share its own information. This cloud is flexible enough to be upgraded to suit the company’s requirements, in addition to being affordable and efficient in terms of time management.
Public clouds offer an ocean of space, depending on your capacity to pay. In terms of technology, they are the most upgraded and the latest. Since they have a vast amount of critical data, they are always under a threat. However, this in no way implies vulnerability since their safety is paramount. They have all the security features required to thwart any kind of threat or theft. The domain is full of techno-wizards because this is their source of business. These tech-geeks are always trying and testing the cloud for any hacking or security threat and thus they keep making it safer. Another positive aspect about a public cloud is that since the data is spread across the world, any disaster attack turns feeble. Thus, it is disaster- resistant as well. As there is no hardware or infrastructure involved, there are no maintenance costs. This means that a public cloud is maintenance-free.
Private Clouds
A private cloud can be understood as the business of providing computing facilities across the Internet or a private network to a select group of users. In simpler terms, a private cloud is one in which only a specific user or group of users can operate. It is not open to the public. Likewise, the resources it hosts are accessible only to specific organisations.
If one requires a higher level of security than the public cloud, private cloud is the right choice.
Hybrid Clouds
A hybrid cloud, as the name sounds, is a mix of two or more different cloud types. When one requires having a blend of services of both the public cloud and the private cloud, they can opt for a hybrid cloud. It represents select parts of both the clouds and also operates connectivity between the two as its own individual character and according to the requirements of the respective organisation that uses it.
A hybrid environment is most optimum in scenarios where:
- It is sufficiently scalable to deal with the changing needs of an organisation. For example, it is flexible enough to absorb the features of a public cloud or those of a private cloud.
- It has security features similar to a private cloud.
- A hybrid cloud’s biggest benefit is cost saving, where it likens itself to a public cloud.
In conclusion, let us review why cloud computing appears so attractive. Single users, groups or companies, depending on their needs, consider cloud computing services as the most wanted. First, it is an improvement on the current systems and is usable by all (availability). Second, being handy is also an important factor in cloud computing (convenience). Third, it is always preferred to have a facility that can be reached from anywhere across the globe (universal accessibility). Fourth, it is always better to be safe than sorry (safe and secure). Finally, there is nothing like getting a better deal at a price that is easy on the pocket (inexpensive).
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Unified communications as a service (UCaaS) seems to be a cloud-based unified communications concept that includes six features:
- Telephony for businesses
- Audio/video/web conferencing meetings
- Integrated communication
- Presence and instant messaging (personal and team)
- Business procedures supported by mobile telecommunications
The provider owns, operates, maintains, and delivers the UCaaS network. Multitenancy (tenant partitions on common UC infrastructure, including such data centres, racks, compute, network, common equipment, and propellers) and self-service portals for providing, managerial staff, and effectiveness trying to report are key factors. The supplier licences the resource for a regular, recurring subscription fee and provides apps from a shared platform.
Employees can reply to clients regardless of where they have been because of unified communications. Callers, chats, and emails will be visible from any platform. You may also combine any CRM (customer relationship management) system with a platform. Every company wishes to streamline processes and eliminate bottlenecks.
When you do, your productivity and efficiency will skyrocket. Your employees will find it easier to conduct their jobs with unified communications. The internet is used to power all that on a unified communications platform. The phone network would be Voice through IP (VoIP), and it will be able to communicate with all of the other instruments.
Internal communication is critical to your company's success in a range of methods. It supports your company's beliefs and goals while increasing employee involvement. It also boosts productivity by improving employee collaboration. Finally, it minimises the likelihood of conflict by encouraging full clarity and cooperation among employees. There are several other UCaaS benefits.
However, a successful communications plan begins with selecting the appropriate technologies and equipment for your specific business objectives and budget. Unified Communications' digital and technology solutions are aimed to allow a company's internal communications from such a range of products and places to be consolidated and streamlined. These were some benefits of UCaaS.
UCaaS intends to take all company interactions & route these over network technology, whereas VoIP is often just a speech service provider that handles inbound and outgoing voice conversations (IP). Messaging, conversations, teleconferencing, desktop sharing, video calling, and more are all included. However, VoIP is used to provide the voice component.
The purpose of hosted UCaaS is to improve correspondence beyond what we expect from standard phone technologies, not only to add new features to phone calls. UCaaS solutions link voice with the technologies your company uses the most, resulting in inter-delivery systems which enhance efficiency.
Unified Communications as a Service is abbreviated as UCaaS. It is a packed telecommunications solution that integrates internet-based telephones and texting. Businesses use the enterprise UCaaS to deliver interconnectivity to their employees so they may operate from everywhere. Clients can just use UCaaS services on their laptop, desk telephone, & cellphone.
Let's take it a step further.
Unified Communications (UC) combines multiple ways of communicating, including telephone, internet, and video conferencing. It enhances the efficiency as well as allows for interaction throughout many channels of communication.
"As a Service" (aaS) is a web service and software distribution methodology. UCaaS, unlike Software as a Service (SaaS), mainly focuses on forms of communication & APIs.
Important Tata communications UCaaS features
- Call redirection, call recordings, plus advanced call scheduling are all included in the voice service.
- Video: One-on-one and multi-party video conferencing for more personal meetings. Guests can participate through web conferencing.
- Internal staff instant messengers that enable personal and team real-time communication.
- Collaboration - Tools for planning, communications, and program management that improve workplace cooperation.
- Cloud computing - Committed cloud infrastructure or secure information centre distributed over the web.
Traditional phone networks lack the flexibility that employees want for their jobs. The remote staff expects you to include a powerful communications network for them really well. Don't overlook them.
Employees are able to work via home using hosted UCaaS without even any specialised components. Employees can work without the constraints of a telephone network.
This can result in cheaper running costs from a financial standpoint. Employees who work at home are also much more efficient, according to recent research.
Cell service, online messaging, teleconferencing, and document sharing are all necessary features.
Voice & telephone, real-time communication, appearance, and audio and video teleconferences are all services that UC and UCaaS fundamentally deliver. With a few notable exceptions, it is nearly identical. UCaaS is a cloud-based delivery solution for offering UC to businesses. UCaaS works as a subscription model having low or no upfront expenses, unlike conventional on-premise UC solutions. Because of its low cost and cloud-based characteristics, UCaaS is indeed an excellent choice for a broad array of businesses, small and large.
