SD-WAN iFLX: Smarter Network Management for Aviation Ground Operations

For a major ground handling provider managing baggage, cargo, passenger services, and ramp operations across Mumbai, Delhi, and other busy airports, uninterrupted connectivity isn’t just a perk—it’s essential. "Any downtime means delayed flights, frustrated passengers, and operational chaos".

Whether it’s coordinating baggage flows, cargo movements, or ramp operations, every minute of downtime can cause a ripple effect of delays. Over the past few months, this provider faced repeated disruptions, most of which took 30 minutes or longer to fix.

Firewall Failures and Limited Visibility

A key issue was firewall failures. With multiple locations and a limited IT team at headquarters, the provider often had to rely on third-party vendors for on-site support. Internet connectivity troubles only compounded the problem: "Without centralized management, spotting and fixing problems quickly was nearly impossible".

Turning to TTBS SD-WAN iFLX

Realizing they needed a future-proof solution, the provider turned to TTBS SD-WAN iFLX. "With automatic switchover from primary to secondary lines, the risk of downtime dropped dramatically". "If one line failed, the other kept operations running". Furthermore, a single dashboard gave the IT team the power to monitor and manage every location remotely—eliminating guesswork and lengthy vendor wait times.

Seamless Access to Critical Systems

Another major benefit was direct tunneling to Azure, ensuring seamless connectivity to SAP and billing systems. No more frantic calls to remote sites or lost transactions when a line went down. The TTBS SD-WAN iFLX approach simplified oversight so drastically that 24/7 support could resolve issues without on-site intervention.

Immediate Impact on Ground Operations

• Smoother Ground Operations: 

  Less downtime meant on-time flights and happier passengers.

• More Productive IT Teams: 

  Centralized management freed them from constant firefighting, allowing them to focus on strategic improvements.

• Prioritized Application Access: 

  Critical apps like SAP got priority bandwidth—so systems worked seamlessly, even during peak hours.

"Today, downtime is no longer a worry. Remote locations stay connected, operations run without hiccups, and the IT team works smarter—not harder". By cutting response times and ensuring a stable connection, the provider not only reduced operational chaos but also improved passenger experience. In an industry where on-time performance is everything, having a reliable network is a competitive edge. It’s a network built for the speed of aviation—always on, always reliable.

Ready to Elevate Your Network? Discover how TTBS SD-WAN iFLX can help your aviation operations stay connected and future-ready.

Get in touch with our experts today! https://www.tatatelebusiness.com/data-services/sd-wan/