Find Out How SD-WAN iFLX Optimizes Real-Time Collaboration in Healthcare

At the customer's healthcare experience centers, a patient walks in wanting a complete makeover—from teeth alignment to skin enhancement. Delivering this vision isn’t simply about having skilled specialists; it relies on real-time collaboration and constant communication across different locations.

Yet, as the asset describes: "But before SD-WAN, this wasn’t always smooth. Network lag dropped video calls, and downtime often got in the way. At least one center would face disruptions daily, sometimes for up to 1.5 hours. This led to delays, frustration, and a poor patient experience".

Whether it was the teeth-correction expert or the facial aesthetics specialist, each needed immediate access to patient data, design software, and video consultations to work together effectively. However, lagging networks and frequent downtimes caused missed opportunities for timely interventions, leaving both patients and staff frustrated.

Why Connectivity Matters

When network disruptions last up to 1.5 hours a day, each appointment can stretch out longer than planned. That means rescheduling, longer wait times, and, in some cases, worse patient outcomes. In a cosmetic healthcare setting, where multiple specialists often coordinate on a single transformation, the network’s reliability can literally make or break the patient’s overall experience.

Switching to TTBS SD-WAN iFLX

Recognizing the urgent need for uninterrupted connectivity, the customer turned to TTBS for SD-WAN iFLX. According to the original text: "With SD-WAN in place, the apps that matter most—video consultations, design software, and patient data—get top priority. Now, there’s no lag, no dropped connections, and no disruptions".

Technology ensures bandwidth prioritization, directing resources to critical applications whenever needed. So, if multiple experts are collaborating via video, or a large file is being shared for design updates, the network automatically allocates enough capacity to prevent slowdowns or dropped calls.

Real-Time Collaboration and Instant Answers

The impact was immediate:

• Experts across locations collaborate instantly: 

  No more scheduling delays or repeated conversations due to dropped calls.

• Patients receive real-time answers: 

  In a single session, specialists discuss options, share designs, and finalize treatment plans.

• No more daily disruptions: 

  The 1.5-hour downtimes are gone, replaced by a stable environment that keeps the flow of information uninterrupted.

A Game-Changer for Patient Experience

As stated, "The experience the customer envisioned is now a reality… a simple change—but a game-changer for patient experience. Now, the experts work together seamlessly, ensuring the best possible care for every patient".

With SD-WAN iFLX in place, the entire process—from diagnosis to treatment planning—runs smoothly. Patients enjoy faster, more personalized visits, and the healthcare staff can focus on delivering top-notch care instead of troubleshooting network issues.

Ready to Elevate Your Network? Discover how TTBS SD-WAN iFLX can help your healthcare operations stay connected and future-ready.

Get in touch with our experts today! https://www.tatatelebusiness.com/data-services/sd-wan/