Smartflo Call Center Solutions

Highlights

• Directs calls to the right agents based on skills or priority.
Seamlessly integrates with your existing CRM systems.
Gain actionable insights into call performance and agent productivity.
Manage customer interactions across voice, email, chat, and social media.
Securely store and analyse call recordings for training and compliance.
Automate customer queries with multi-level IVR.
Easily add or reduce agent seats as per business needs.
Enable agents to work from anywhere with cloud connectivity.
Supervisors can monitor and guide ongoing calls in real-time.
Dedicated support to ensure smooth operations at all times.