Back to Case studyA Leading Cosmetic Makeover Brand gets to connect with more customers through its Truecaller Business Verified Number
ShareBusiness Challenges
The cosmetic makeover brand encountered hurdles in ensuring effective customer communication and executing outbound campaigns smoothly. Challenges include:
- Difficulty in booking appointments due to customers mistaking genuine calls for spam.
- Concerns about fraudulent groups impersonating the company, potentially compromising customer data.
- Risk of customers marking calls as spam, leading to a negative brand impact
- Difficulties in delivering quality customer service due to unknown numbers.
TTBS Solution
TTBS proposed the implementation of Truecaller Business which empowered the customer to overcome its challenges effectively. Solution includes:
- Setup of a verified caller ID account for the customer with KYC confirmation, establishing trust and authenticity.
- Inclusion of the company's brand logo with a distinctive green background for visibility and recognition.
- Seamless integration with CRM systems enabling access to latest customer information.
Benefits
- Strengthened customer relationships through recognizable and trustworthy caller IDs.
- Enhanced brand credibility with a distinguished logo and service description.
- Increased efficiency in reaching the target audience, which resulted in over 71% improvement in reaching customers.
- Enhanced security measures, protecting customers against potential fraud
- Improved performance by leveraging analytics dashboard for insights into calling trends.
