Business Consultancy Firm Transforms Contact Center Operations

TTBS Solution

TTBS delivered its enterprise-grade secure and fully managed hosted PBX service Smartflo to the customer. This cloud phone platform’s systematic IVR made it easier to capture callers’ queries for the company’s products and services.

For the outbound calling campaign, we used API integration for pushing the leads directly from the company’s Zoho CRM to our hosted PBX platform.

With this cloud telephony solution,

• Inbound calls could now be easily routed to different locations based on IVR selections. Logged-in employees could take these calls anywhere and had all necessary caller-related information on the Smartflo interface.
• The outbound campaign’s agents could use the click-to-call feature embedded in the hosted PBX system and derive customer details from the Zoho CRM that was seamlessly integrated with the platform. It became simple for them to initiate one-to-one business calls from mobiles without revealing their numbers to customers.
• Smartflo allowed the management team to get complete call log details and record the calls directly from the cloud portal.

Along with password-protected admin and agent access credentials, Smartflo gave our customer a variety of features that made it a flexible contact centre solution for their operations. TTBS also offered complete tech support post-deployment with an SLA promising a service uptime of 99.5%.