Back to Case studyCar dealer Boosts Operations Efficiency After Upgrading to Smartflo
ShareIntroduction
The customer is a reputed car dealer with showrooms in multiple towns and cities of Karnataka. Since its establishment, the brand has been known for its highquality and distinct customer service to ensure an enriched automobile experience for buyers.
Business Challenges
The customer’s existing system used a BSNL PRI and EBPX console to manage calls, which had proved insufficient. Monitoring employee performance had become a challenge since the outmoded technology did not allow call recording.
Moreover, since the setup depended on physical infrastructure, their existing system lacked agility and suffered periodic malfunctioning. Agents frequently had to use their personal mobile devices to contact clients.
The customer wanted a one-stop solution that resolved all their issues and streamlined calls. It had to implement efficient mobility services for callers to access customer support and make their bookings.
TTBS Solution
The TTBS solution architect implemented Smartflo, a cloud communication suite, after reviewing the customer’s requirements:
- The entirely cloud-based solution significantly reduced the customer’s downtime.
- The call recording feature allowed the team heads to track, manage and record calls effortlessly.
- With the Centrex capability, the customer’s agents could speak to clients via the main cloud telephone instead of personal devices.
- The solution also guaranteed seamless internal connectivity across all of the customer’s offices and departments.
Benefits
- Smartflo: Agile customer service for enhanced business outcomes
- Improved internal communication amongst departments and offices
- Call recording and management made easy
- Cloud-based solution ensuring future scalability
