Back to Case studyA Global Enterprise Offering Well-Being Solutions Leverages Smartflo UCaaS for Efficiently Coordinated Communication Workflows
ShareBusiness Challenge
This leading provider of life-saving products and services needed seamless, secure communication across our global operations. Their challenges included:
- Employees used mobile and PSTN phones, which was unprofessional and costly
- Microsoft 365 was not aligned with their PSTN infrastructure, forcing teams to rely on mobile phones for internal communication.
- The absence of a unified communication platform led to increased costs and inefficiencies in processes and workflows.
TTBS Solution
TTBS addressed these challenges with the implementation of Smartflo UCaaS:
- Deployed Smartflo UCaaS to integrate voice calling, instant messaging, and video conferencing into a single, secure platform, enabling employees to use any device for cloud-based calls to landline and mobile phones.
- Aligned the unified communication system with Microsoft 365, facilitating seamless internal communication without relying on mobile phones.
- Integrated the solution with the company’s CRM and project management tools, enhancing employee productivity and streamlining communication workflows.
Benefits
- Unified voice, messaging, data sharing, and video conferencing solutions, eliminating the need for multiple communication platforms and enhancing operational efficiency.
- Managed security updates and dedicated resources ensure secure communication and business continuity.
- Significant cost savings by eliminating the need for expensive on-premises hardware and infrastructure, providing a more economical communication solution.
