Back to Case studyA Global K-12 School in Mumbai Chooses Smartflo UCaaS to Build its Secure Unified Communications System
ShareBusiness Challenge
The school faced several challenges that impeded its ability to maintain efficient and effective communication. Their challenges included:
- The school did not have a single, integrated channel for internal communication among staff and for communicating with parents to share student performance reports.
- The existing communication infrastructure was cumbersome and difficult to maintain.
- Scaling the communication setup was challenging due to the time-consuming process of configuring hardware, cables, and other related infrastructure.
TTBS Solution
TTBS addressed these challenges by implementing Smartflo UCaaS, a cloud-based unified communications solution tailored to the school's needs:
- Deployed a centralized communication system, integrating voice calling, instant messaging, and video to streamline internal and external communications.
- Set up the cloud-based solution eliminating the need for extensive hardware and cables allowing for easy scaling of the communication setup.
- Ensured the communication system remained up-to-date and secure with automatic updates and security patches, minimizing manual interventions.
Benefits
- Eliminated siloed communication by enabling both voice telephony and digital interactions involving texts and file exchanges on the same platform.
- Provided real-time analytics to identify trends, such as peak call volumes, common issues raised by parents, and average call handling times.
- Offered a managed solution that freed the school's IT team from spending time on hardware upgrades and infrastructure scaling.
