Back to Case studyA Leading BFSI Company Deploys a Secure Digital Communication Solution with Smartflo UCaaS
ShareBusiness Challenge
This global BFSI company providing investment management services, encountered several communication challenges including:
- Reliance on separate PSTN telephony and video conferencing systems led to disjointed communication and inefficiencies.
- Difficulty in digital collaboration between business and IT teams across India
- They were not fully leveraging the capabilities of Microsoft E5 licenses – completely update data infra to include domestic and international calls through Teams interface
TTBS Solution
TTBS implemented the Smartflo UCaaS solution to address the customer’s specific challenges, enhancing their communication infrastructure.
- Seamlessly integrated Microsoft Teams with the existing telephony system, maximizing the use of its Microsoft E5 licenses and providing a unified communication experience.
- Offered a common platform for phone calls and online conferencing, eliminating the need for multiple disparate tools and fostering efficient collaboration.
- Deployed a cloud-based solution, avoiding the complexity and expense of on-premise hardware, and delivering significant cost savings.
Benefits
- Enhanced Connectivity: A single cloud-based application for employees to connect with colleagues and clients through audio and video calls, ensuring seamless communication.
- Consistent Communication: Maintained original DID numbers, allowing employees to make calls from laptops, smartphones, or tablets without disruption.
- Operational Cost Savings: Reduced capital expenditure by eliminating the need for traditional telephony infrastructure, providing a cost-effective and scalable solution.
