Back to Case studyLeading Industrial Manufacturer Elevates Customer Service With a Modern Cloud Communication Suite
ShareIntroduction
The customer is a globally renowned manufacturer of complex engineered industrial products such as pumps, valves, compressors and more. Their main office and manufacturing plant is in Vadodara, Gujarat.
Business Challenges
With a client base in India and around the globe, the customer was looking to set up a single point of contact to streamline incoming and outgoing calls.
They needed a solution that could integrate with their existing Toll-free number.
Also, the new solution required work-from-home functionalities to accommodate employee flexibility.
The solution warranted full scalability and cost-effectiveness to cater to possible future needs.
TTBS Solution
- The TTBS Smartflo solution enabled the customer to have a Single Hosted SIP board number for incoming and outbound calls.
- The customer got access to a bespoke single portal or graphical user interface (GUI) for reporting and managing calls.
- The solution integrated the existing Toll-free number with the pilot number for all incoming calls.
- The TTBS solution ensured complete scalability to accommodate any future requirements seamlessly.
Benefits
- Business intelligence with detailed reports for improved business outcomes
- Cost-effective solution
- Increased client satisfaction with 24/7 customer availability
- On-demand scalability for future-ready operations
- Single number set up for incoming and outgoing calls
