Back to Case studyNGO Deploys Audio and Web-Conferencing Solutions
ShareIntroduction
The customer is a non-profit in the education sector, set up by one of the leading IT training organisations in the country. Since 2004, the customer has been imparting education and skill development programmes for the underprivileged. Over the years, they have set up vocational training centres to provide the youth with industry-relevant skills and knowledge and helping them get job placements.
Business Challenges
In the wake of the pandemic, the customer wanted to set up an audio and web conferencing solution to resume their educational activities.
Since many of their centres were in rural areas, the solution had to provide exceptional audio quality, ensuring that students missed none of the teachings. For security, the solution needed to support pin-based login for both the host and the guests.
The customer also desired to have a robust support infrastructure for users facing issues during ongoing calls.
Finally, the efficient moderation of each session necessitated straightforward host controls and setup.
TTBS Solution
After reviewing the customer’s needs, the TTBS solution architect implemented an efficient audio and web conferencing solution.
- With TTBS solution, host and guests receive Pin to login to the conference call.
- After each call, a summary report was routinely sent to the user assigned with the bridge.
- We ensured seamless operator assistance in case users faced any issues during the calls.
- To provide a secure setup and avoid unauthorized access, the customer could request a change in the pin details.
Benefits
- Web Conferencing: Seamless access from rural areas
- High customer satisfaction with a robust support team
- Pan-India connectivity with a secure setup
