Back to Case studyInnovative Pharma Company Improves Network Performance
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Founded in 1994, the organisation is a technology-driven pharmaceutical company specialising in pain and addiction management. Its product range of pain relief and de-addiction medicines are marketed in multiple countries, including the UK, Russia, South Africa, Nepal, Mauritius, and Myanmar. The company’s manufacturing facilities have also been approved by a number of global organisations such as EDQM Europe, Health Canada, WHO, and FDCA – India.
Tata Tele Business Services (TTBS) got an opportunity to serve the organisation when it decided to upgrade its online connectivity and bring multiple office locations in India on a common network. There was a need for multiprotocol label switching (MPLS) service here. On checking the features of our Smart VPN solution, which establishes cross-geography secure MPLS connectivity for enterprises, the team asked TTBS to deploy the same for their offices.
Business Challenges
The organisation had to connect six work locations and needed 20 to 30 MBPS internet bandwidth. High-speed network and uninterrupted connectivity were critical for its daily operations as it was using several digital apps such as LIMS, ADMS, EMPVIBES, LMS, and SAP HANA.
Deploying MPLS was necessary in this scenario because:
- The existing data service was not efficient enough to support the workforce’s simultaneous usage of multiple applications.
- Although downtime issues unpredictably plagued the network, there was no redundancy factor to keep the connectivity up and running when a problem occurred.
- Scaling the network was not easy, and there was no SLA backing the service.
The company required mesh technology to connect all sites and enable faster data flow across devices. It asked TTBS to distribute effective traffic routes to all office locations keeping the same route-distinguisher (RD) and route-target (RT) configuration on provider edge routers.
To ensure that mission-critical applications and other services like voice calls, video conferencing, and email function with optimal quality, it was also necessary to assign Class of Service (CoS) and segregate traffic using an effective routing protocol. MPLS was the best solution to achieve these goals.
TTBS Solution
TTBS’ Smart VPN solution has three key components – MPLS VPN, Secure Connect, and Internet VPN. In this case, we deployed the standard MPLS service with Layer3 Virtual Private Network (L3VPN).
MPLS L3VPN improved the connectivity speed and helped the organisation assign bandwidths for different applications as per priorities. The IT team could also monitor the network to check its realtime performance.
With any-to-any connectivity – the default setup for MPLS L3VPN – any router used by the customer could connect with any other router in the VPN. This facility helped bring geographically dispersed locations on a single integrated network for better collaboration and privacy in data exchange.
Deployment of MPLS to support the existing backhaul network addressed the organisation’s challenges:
- The network congestion issue was resolved with the rerouting and prioritising of traffic for various applications. Teams now had adequate bandwidth to use their apps more effectively.
- MPLS gave the flexibility for diverting and routing traffic in the event of link failures, congestion, or other bottlenecks. This brought redundancy benefits for the company.
- The solution was backed by an end-to-end SLA, under which the TTBS team ensured reliable uptime, high connectivity speed, and round-the-clock support to handle any technical concern for the customer.
Implementing the MPLS solution also made the organisation’s network more scalable – we could add IP VPNs to extend the mesh connectivity in line with the business growth
Benefits
- Better team collaboration with seamless connectivity between offices
- More efficient business apps’ usage on the high-performing network
- Enhanced uptime along with the ease of setting traffic paths across a wide area network
- Future-proof architecture for changing business needs
- Optimal security with safe internet access for sensitive data
