Back to Case studyResearch and Analytics Firm Builds Business Scalability
ShareIntroduction
The customer is a specialised research, analytics, sales & marketing solutions provider with a vast client portfolio. The company’s clients have used its services to create business strategies, accelerate sales growth, improve employee productivity, apply creative problem solving, and maintain growth scalability.
Business Challenges
The customer’s entire portfolio of services requires connecting with their clients’ various local and global stake holders for driving competitive intelligence.
The customer provides services under three distinct brands dedicated to spearheading their clients’ through every stage of development. The first brand aims at tracking and advising the future of industries from a 1 to 25-yearperspective. The second brand identifies, analyses and connects digital exponential technologies and their ecosystems with enterprises. The third brand provides the power of rich intelligence, data and insights for business growth.
As the customer’s operations were centred on connecting with stakeholders for sample data collections for analysis, they required a system that allowed faster and seamless connectivity at the lowest possible cost.
TTBS Solution
After carefully analysing the customer’s specific requirements, TTBS proposed a dedicated PRI solution.
- Several Primary Rate Interface (PRI) lines with international packages were deployed so that the customer could conduct seamless interactions with multiple stake holders in India and globally.
- A user-friendly dashboard and reporting system was established to ensure regular tracking and monitoring of system data.
- The TTBS solution employed simplicity and efficiency to provide the most efficient results and avoided complex telecom infrastructure and multiple contact numbers.
Benefits
- Increased operational efficiency with simultaneous handling of a high number of calls and enquiries
- Aided business scalability and growth by combining speed and security with remote access, security and complete management control
- Enhanced customer satisfaction via proactive customer service, based on effective data-driven analytics
