Back to Case studySimSon Pharma, a Renowned Research Company Streamlines its Workload in the Cloud using Microsoft 365
ShareIntroduction
An established brand in the pharmaceutical sector, the company is a leading producer and supplier of pharma reference materials such as drug working standards, drug impurity standards, drug metabolites, and stable isotope labelled compounds. With its experience in this domain, the company is trusted as a onestop centre for chemical, formulation & analytical development, as also regulatory services related to medicines.
The company offers budget-friendly and time-bound research solutions for custom synthesis, formulation development and analytical development. It has the vision to become the preferred partner for R & D services in the global pharmaceutical industry.
As our customer since 2019, the company has procured different communication technology solutions from Tata Tele Business Services (TTBS). To give its employees the flexibility of working from any location and sharing their files through a common, securely accessible online storehouse, it now required a cloud platform. And after some comparisons, the first choice was Microsoft 365.
The company’s IT department approached TTBS, which is an authorised reseller of Microsoft’s products in India. The company sought the added benefits of an end-to-end service level agreement (SLA) that could not be procured had the product been purchased from other sources.
Business Challenges
Peak capacity planning was difficult with only on-premises applications for daily operations in the company’s office. As the workload increased, there was a need to activate additional numbers of Windows operating systems with the latest versions of Word, Excel, PowerPoint, and Outlook. It was also critical to have reliable security systems as the data stored by a pharmaceutical research enterprise needs to remain confidential.
Instead of making big capital investments on applications that could only be accessed from the devices they were manually installed on, the organisation decided to go for a cloud-native system providing all such apps and adequate storage space.
The management and the IT team expected certain features that make any cloud platform a good value-for-money proposition:
- Flexibility to store files in a centralized location and share them with coworkers, customers, and stakeholders
- Simplified business collaboration through a common app for audio-video conferencing
- Predictable monthly/yearly spend without any additional costs on maintenance of applications used on a daily basis
The idea was to have a productivity suite that would offer a full-featured experience to users of Microsoft apps and improve business communication. And all of them were cost-effectively available with Microsoft 365 offered by TTBS.
TTBS Solution
We provided Microsoft 365 with more than 100 licenses to the pharma research company to provide the service to all employees, irrespective of whether they were working from home or office. They could access MS Office applications from both iOS and Android-based devices. Also, the virtual work environment was now safe from cyber threats as the productivity suite came with inbuilt security features that get automatically updated when new versions become available. Updates were also automatic for applications like Word, Excel, PowerPoint, Outlook, and others.
Without additional CapEx to deploy Windows OS on new computers, the organisation now provided the operating system to its entire workforce on their existing devices, making it simpler for them to collaborate on research projects.
Microsoft 365 configured by TTBS had all the attributes that the client company needed for enhanced productivity and seamless business communication:
- The file storage and sharing capabilities with OneDrive and SharePoint made it simple for employees to save their files in a common repository, and securely share them with others for productive work and feedback from supervisors.
- For smooth and real-time audio, video, and chat-based communication, the company got Microsoft Teams within its cloud productivity suite.
- The pay-as-you-go subscription model of Microsoft 365 enabled the organisation to have the features, applications, and storage space it needed for each user and the solution was also scalable to accommodate future business requirements.
TTBS provided Microsoft 365 accounts with a comprehensive SLA whereby we maintain the platform’s promised uptime and offer complete technical assistance whenever required.
Benefits
- Measurable productivity increase for the business with uniform access to work files irrespective of employees’ location
- Seamless scalability to add on more features and increase the number of users to support changing business needs
- Automated updates to always keep the apps in the latest versions released by Microsoft Inc.
- SLA backed service with fail-safe uptime and allinclusive technical support by a single service provider
- Efficient search features enabling users to find the precise content they need without browsing through different folders
