Back to Case studyVeteran Water Pumps Manufacturer Deploys Microsoft 365 for Improved Access to Work Applications Across its Devices
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Founded in 1946, the company today leads the market of large and special-application pumps. It has its corporate office in Gurgaon and two manufacturing facilities in Ghaziabad (UP). The number of trained, full-time employees is more than 1000 and there are 20 regional offices across India.
The organisation has secured CE marking for all its products and is ISO 9001, ISO 14001, ISO 45001 & ISO 50001 certified. The product range includes standard and customised centrifugal pumps for power station services around cooling water, make-up water, ash water, and ash slurry applications. Pumps are also supplied for sewage control, wastewater management, drainage, fire protection, flood control and lift irrigation.
Known for its strong after-sale services for routine maintenance, undertaking erection, testing and commissioning of pumps at site, the organisation also has a huge list of esteemed clients. The top enterprises that purchase its products include Adani Group, Birla Corporation, Essar Group, GE, Hindalco Industries, Jindal Steel & Power Ltd, L&T, and Reliance Energy.
Business Challenge
- Need for authentic Microsoft work tools – The employees working from different offices did not always have not access to latest versions of Microsoft applications, and some of them were unknowingly using pirated versions of these apps.
- Problems on mobile and tablets – When a file was accessed on small screens, viewing them properly required a lot of scrolling especially on old devices.
- Shadow IT issues for video meetings – With so many instant messaging and video call apps available for free, employees were using whatever suited them personally and there was no standard platform for online business meetings
- Inadequate cyber security – Because of the multiplicity of applications used by workers, the company was concerned about data security and it therefore sought a standard cloud platform for digital workflows.
TTBS Solution
To address the issues it had been facing, the company needed to have a cloud platform with the user-friendly work applications offered by Microsoft Corporation. After consulting Tata Tele Business Services (TTBS), it found a solution in Microsoft 365 and subscribed to the Business Premium plan with the required number of licenses.
By moving to a pay-as-you-go subscription for all the commonly used tools in one package, the organisation enabled its employees to work productively no matter which device they used. Beyond Windows-based devices, Microsoft 365 is also compatible with Android phones, iPhones, and iPads.
As the cloud platform solution was delivered by TTBS, the customer also got the advantage of a comprehensive service level agreement (SLA) under which it was assured of reliable uptime and round-the-clock technical support.
The deployment of Microsoft 365 addressed the challenges that the business was facing:
Solution Highlights
- All the employees covered by the plan now got the true versions of Microsoft tools that were also updated automatically at intervals to optimise productivity with latest features.
- Working from any device was effortless now – the applications would fit in the screen size and allow users to read and update files without adjusting views through scroll bars.
- Teams – the feature-rich online meeting app provided by Microsoft was a part of this package and it became the official app for all employees to participate in meetings from any device.
- Microsoft 365 also brought advanced protection from spam emails and cyber threats such as malware, spyware, ransomware, and phishing attempts.
Benefits
- Productivity boost brought by uniform access to authentic Microsoft applications for all employees
- Reduction in IT costs due to elimination of expenses on repairs and replacement of corrupt tools
- Ease of using BYOD policies because Microsoft 365 is also compatible with commonly used operating systems other than Windows
- Resilient business continuity with work migrated to a cloud platform that has SLAbacked applications available seamlessly for all users
- More streamlined collaboration built by MS Teams that makes it simple to organise calls, chats and video meetings
- Better security and compliance with logins based on multifactor authentication and robust features for data encryption
