Mr. Harjit Singh
Managing Director
Mr. Harjit Singh
Managing Director
We at TTL, as a leading enabler of connectivity and communication solutions for small and medium enterprises, embody the principles of responsible business, enshrined in our culture through the Tata Code of Conduct (TCOC).
As we evolve as an organization, we are committed to integrating Environmental, Social, and Governance (ESG) principles into our operations.
TTL has crafted an ESG roadmap in line with the Tata Group's sustainability agenda and goals in ‘Project Aalingana’.
We prioritize ensuring safe, healthy, and fair working conditions for our employees and business partners. Our commitment to ethical business practices extends to building a responsible value chain. We remain dedicated to actively reducing our environmental impact and driving meaningful change.
Our goal is to continually contribute to social well-being through our CSR initiatives. We will keep striving for inclusive, sustainable development and long-term value creation for our key stakeholders.
ESG Pillars
Inclusion of climate change aspects into Tata Code of Conduct (TCoC) and TATA Business Excellence Model (TBEM) demonstrates the significance of the subject for the company.
At Tata Teleservices we apply our knowledge, solutions and innovation to empower people, business and society to help shape a more sustainable world. Our Connectivity & Collaboration solutions enable our customers & society at large to address - climate change, education, health and humanitarian issues.
Our sustainability focus is on environmental and social aspects and extends beyond financial goals and legal requirements.
Focus
- Customer Satisfaction & Engagement
- Business Conduct Ethics
- Employee Health, Safety Wellbeing
- Employee Training Development
- Responsible Marketing
- Business & Human Rights
- Transparent Reporting
Track
- Employee Diversity & Inclusion
- Supply Chain Management
- Community Engagement
- Energy Consumption
- Waste Management
- Technology & Innovation
Review
- Employee Volunteering
- Climate Change
- Biodiversity Loss
- Water Management
Tata Teleservices is driven by a passionate commitment to improve the organization, society and the environment. As a member of the Tata Group, Corporate Social Responsibility (CSR) is at the core of the organization. The Company actively supports the social and economic development of communities through various CSR initiatives which are designed and implemented through partnerships with non-profit organizations, agencies and other Tata Group Companies.
The Company firmly believes in giving back to the community and bringing a positive difference in the lives of underprivileged members of our society. Most of the CSR activities are by way of volunteering by employees and these tend to be mostly in locations where there is a critical mass of employees. The projects are undertaken based on the thrust areas of Education, Healthcare, Environment Sustainability and maintaining the quality of soil, air and water. The Company also partners with Tata Sustainability Group (TSG) as well as other Tata Group Companies to participate in various volunteering projects and initiatives during the year. All CSR activities are tracked to determine the outcomes achieved and the benefits offered to the community.
TTL employees also participate in Group CSR Programs including Tata Volunteering Week and ProEngage. Tata ProEngage is a part-time skill-based volunteering program, where volunteers work individually or in teams (cross-company groups) and use their skills to address specific problems identified by NGOs.
Environment
The cornerstone of our Company's ethos is reflected in our key environmental focus areas, which underscore our commitment to fostering a greener future. The key environmental focus areas include energy, water and waste.
Energy
Being an ICT solution provider company, electricity and diesel generators are used for the powering of the Company's core locations and other network equipment.
We are committed to reduce use of fossil fuel-based energy and enhance our renewable energy footprint at our core locations from current 8% of the total energy usage. We are actively pursuing innovative solutions to expand renewable energy portfolio, improve energy efficiency, and embedding sustainable practices throughout our business.
The company regularly reviews energy consumption patterns across its network and implements various innovative projects including green initiatives to optimise the energy consumption. This reflects our dedication to minimizing environmental impact and creating long-term value for our stakeholders.
Energy Consumption (in GJ)
Units of Electricity Consumed (in Kwh)
Diesel Consumption (in litres)
Emissions
We regularly monitor Scope 1 emissions (from diesel generator usage) and Scope 2 emissions (from procured electricity), while actively evaluating our operations to identify opportunities for reducing Greenhouse Gas (GHG) emissions.
Scope 1 & Scope 2 Emissions (in MTCO2)
Water
TTL's business operations do not depend heavily on water usage being ICT solutions provider. However, recognizing the importance of water as a scarce resource, we are committed to its efficient use through recycling, re-use, and minimizing waste. To identify opportunities for water savings, we conducted a comprehensive water audit. In FY 24, our two largest offices in Navi Mumbai and Hyderabad, owned by TTL, recorded a water consumption of 37,000 kiloliters, used exclusively for human needs.
Rainwater Harvesting
Rainwater harvesting plays a key role in our water stewardship efforts. At our Hyderabad campus, a rooftop catchment area of 4,915 sq.m. captures nearly 2.7 million liters of rainwater annually. In 2024, we also implemented a rainwater harvesting system with recharge wells at our Turbhe campus, covering 1,400 sq.m. of rooftop area. This rainwater harvesting structure has groundwater recharge capacity of approximately 2 million liters per year. These initiatives not only reduce our reliance on external freshwater sources but also contribute to replenishing the groundwater levels in the regions where we operate.
Wastewater
Wastewater generated by our two office buildings is treated on-site in a sewage treatment plant and then reused for non-potable applications. This process of greywater recycling reduces our use of freshwater sources and prevents the discharge of wastewater into natural water bodies or land areas.
Waste
We are committed to eco-friendly waste management, ensuring that no waste is directed to landfills or incineration facilities.
Waste generated in our offices is segregated into different streams in compliance with Indian regulations. Non-hazardous waste is handed over to municipal waste management agencies, while e-waste and battery waste are sent to authorized recyclers.
Waste Generated (in MT)
Governance
The Company believes in highest standards of good and ethical corporate governance practices. Strong leadership and effective corporate governance practices have been the Company's hallmark inherited from the Tata culture and ethos. The Company has adopted the Governance Guidelines on Board effectiveness and has a strong legacy of fair, transparent and ethical practices.
Board Members
Our Board of Directors provides strategic oversight, guiding the company toward sustainable growth and long-term success. Committed to governance and accountability, they ensure alignment with the organization's values and goals. They are as follows:
TTSL Board of Directors | TTML Board of Directors
Board Composition
The composition of the Board of Directors of the Company is in conformity with Regulation 17 read with Regulation 25(6) of the Listing Regulations and Section 149 of the Act.
Board Composition
Board Diversity
Board Skill Diversity
The Board comprises leaders and experts in their respective fields for achieving the objectives of the Company while operating effectively, responsibly, and sustainably. The Directors bring in the required skills, competence, and expertise to the Board.
| Skills & Expertise | Ms. Hiroo Mirchandani | Dr. Narendra Damodar | Mr. Kumar Ramanathan | Mr. Ankur Verma | Mr. A. S. Lakshminarayanan * | Mr. Harjit Singh * |
|---|---|---|---|---|---|---|
| Business Management |
|
|
|
|
|
|
| Domain Knowledge |
|
|
|
|
|
|
| Governance |
|
|
|
|
|
|
| Financial and risk management acumen |
|
|
|
|
|
|
| Knowledge of the Regulatory framework | - | - | - |
|
|
|
| Leadership and Stewardship |
|
|
|
|
|
|
| Strategic Management |
|
|
|
|
|
|
| Expertise in ESG |
|
- | - | - |
|
- |
*w.e.f. April 24, 2023
Board Committees & Composition
Details of Composition of Committees as on 31.03.2024
| Name of the Committee | Composition for TTML | Composition for TTSL |
|---|---|---|
| Audit Committee |
|
|
| Nomination and Remuneration Committee |
|
|
| Risk Management Committee |
|
|
| Stakeholders' Relationship Committee |
|
|
Stakeholder Engagement
We engage with our stakeholders on continual basis through multiple channels of communications. Various topics such as customer service feedback, new product launches, financial performance, employee well being are being discussed on regular basis.
| Stakeholder Group | Channels of communication | Purpose and scope of engagement |
|---|---|---|
| Customers |
|
|
| Investors |
|
|
| Employees |
|
|
| Suppliers and Network Partners |
|
|
| Channel Partners |
|
|
| Regulatory bodies |
|
|
Policies
To access more organizational policies, click here.
Awards
Tata Sustainability Month (TSM) Awards
Tata Sustainability Month is a month-long behaviour change campaign to inspire and facilitate self-transformation of over one million Tata colleagues.
The June 2024 edition of TSM - the biggest ever - witnessed the participation of 9 lakh+ colleagues across 120+ Tata companies and more than 2 million engagements across various formats.
Awards won by Tata Tele Business Services.
Reports
To access our BRSR Report, click here.
Social
To pave the way for a future brimming with possibilities, we have embarked on a path of continuous growth and excellence of our employees.
TTL is an equal-opportunity employer, committed to actively promoting non-discrimination based on ethnicity, gender, or physical disability. The current focus of the organization is on enhancing gender diversity.
Diversity & Inclusion
We're committed to foster an inclusive culture that serves as the cornerstone of our vibrant workplace environment. This commitment not only enhances our ability to attract the finest talent but also propels us towards achieving exceptional levels of productivity. We are committed to harnessing the rich diversity of our team members' perspectives and experiences as a catalyst for innovation and growth.
As of 31st March, 2024; we have 14% of our female colleagues among our permanent employees.
Gender Diversity
Learning & Development
We are committed to enhance technical proficiency and leadership abilities of our employees by meticulously curating initiatives across domains of leadership, product, sales, marketing, and customer service. This dedication propels our workforce forward and ensures we continue to lead with excellence and innovation in every interaction, setting new standards in our industry. Learning has been democratized through online portals, accessible to all employees.
Our “Being a Coach” program is designed to equip team managers with a coaching-oriented approach, enabling holistic conversations with their team members.
TTL has introduced training programs on cutting-edge technologies like Generative AI and Advanced Networks, along with certifications in services such as Azure, SD-WAN, etc.
Skills Quotient Program comprises curated learning paths for core skills on functional, behavioral, and leadership skills.
Supply Chain
Effective supply chain management is an opportunity to enhance efficiency, reduce costs, and minimise risks. We're working towards optimising supply chain processes, cultivating supplier partnerships, and implementing sustainable sourcing practices. Collaborative supplier relationships, transparent communication, and regular performance assessments to ensure alignment with our goals and standards.
Supply Chain policy | Supplier code of conduct
Health & Safety
Our commitment to our people extends to ensuring their safety and promoting their well-being. TTL recognizes Safety, Health, and Environment as one of the key focus areas of the organization. Our primary objective is to provide a safe and healthy work environment to our employees, business partners, and those who may be impacted by our business. We proactively advocate improving management systems, to minimise health and safety hazards, thereby ensuring compliance in all operational activities.
All TTL employees receive 100% coverage for health insurance, accident insurance, maternity benefits, paternity benefits, and have access to day care facilities.
TTL has initiated the process of ISO 45001:2018 & ISO 14001:2015 certification.
Health & Safety policy
Our CSR
Tata Teleservices is committed to improving the organization, society, and the environment through its core focus on Corporate Social Responsibility (CSR). As part of the Tata Group, the company supports social and economic development through partnerships with non-profits and other Tata companies. CSR initiatives focus on education, healthcare, environmental sustainability, and improving soil, air, and water quality.
Most CSR activities involve employee volunteering, particularly in areas with a strong employee presence. Employees also participate in Tata Group programs like Tata Volunteering Week and ProEngage, a skill-based initiative where volunteers help NGOs tackle specific challenges.
54
Volunteering Activites Across 10 Cities
745
Employee Contributed 2117+ Hour
Independence Day And Raksha Bandhan Celebration With PwD
August 2024, Mumbai
Awareness On Importance Of Education
July 2024, Hyderabad
Tata Sustainability Month
June 2024, Pan India
Engagement With Kids Battling Cancer
May 2024, Mumbai
Beach Clean-Up
February 2024, Mumbai
Donation Drive For An NGO
December 2023, Pune