Login ID and Account Management
iManage account creation is an automated process. Whenever you sign up for a new service or a product from us, our system auto-generates an iManage login ID based on the Authorized Signatory email ID provided by you in the Customer Acquisition Form (CAF).
The Authorized Signatory email ID provided by you in the CAF is the default login ID for iManage. The One-time password to facilitate first-time login is sent to the Email ID and Contact number of the Authorized Signatory during activation.
On the iManage login page, click on the ‘Forgot your Password?’ link. You will be asked to enter your email ID. Once you submit your email ID, the new (temporary) password will be sent to you by email and SMS.
If you have entered a wrong password for 3 or more times, the iManage account gets locked automatically. You may reset the password in such a scenario.
On the iManage login page, click on the ‘Forgot your Password?’ link. You will be asked to enter your email ID. Once you submit your email ID, the new (temporary) password will be sent to you by email and SMS.
If you have provided the same Authorized Signatory email ID in the CAF for multiple products and/or services, then you will see all of these in your iManage login.
While requesting for a new product, if you have provided your existing Authorized Signatory email ID in the CAF, then the system will automatically update your new product under this existing iManage ID.
You may send an email request to
1515@tatatel.co.in
to update the new email ID of the Authorized Signatory in our systems.
1515@tatatel.co.in
to update the new email ID of the Authorized Signatory in our systems.
iManage ID creation and mapping of a product to it are automated processes. Thus, in this case, a new iManage ID will be auto-generated and your new product will be connected/mapped to the new iManage ID, not to the old one.
If you have provided your existing Authorized Signatory email ID in the CAF for your new links, then you will be able to check the status of these links using your existing iManage login ID.
Please contact your Authorized Signatory for your iManage credentials.
No, you cannot assign the same account to more than one Sub-admin.
No, you cannot use iManage from multiple locations, at the same time, using the same login credentials.
Billing & Payments
Yes, you can make online payment of your Tata Tele bills in iManage. All the standard online payment options are available.
Yes, you can make part payment of your Tata Tele bills, using iManage.
Yes, of course! You can make payment for multiple invoices via iManage. The limit is 10 invoices at a time.
Once you have made a payment using iManage, the amount usually gets credited immediately and the barred account gets unbarred. However, in case of any system-triggered delays, the unbarring may take up to 4 hours.
If you have made a bill payment using iManage, the payment is credited instantly, in most cases. However, it may take up to 24 hours in some cases.
Service Requests
You may include multiple circuits in one single SR if they belong to a single Account number, as long as their reported problem is common. If the circuits belong to different Accounts OR if the circuits have different types of problems, then separate SRs will be needed for them.
Yes, you can view the status of this in iManage.
Yes, you can. Simply click on ‘Generate RFO’ option in View & Track SR section. The RFO (in pdf format) will be emailed to you from RFO@tatatel.co.in within 10 minutes on your iManage email ID.
RFO can be generated for a period of up to last 6 months.
Note: If you are facing an issue that is not listed above, please reach out to 1515@tatatel.co.in and we will get back to you.
