Login ID and Account Management
iManage account creation is an automated process. Whenever
you sign up for a new service or a product from us, our
system auto-generates an iManage login ID based on the
Authorized Signatory email ID provided by you in the
Customer Acquisition Form (CAF).
The Authorized Signatory email ID provided by you in the
CAF is the default login ID for iManage. The One-time
password to facilitate first-time login is sent to the
Email ID and Contact number of the Authorized Signatory
during activation.
On the iManage login page, click on the ‘Forgot your
Password?’ link. You will be asked to enter your email ID.
Once you submit your email ID, the new (temporary)
password will be sent to you by email and SMS.
If you have entered a wrong password for 3 or more times,
the iManage account gets locked automatically. You may
reset the password in such a scenario.
On the iManage login page, click on the ‘Forgot your
Password?’ link. You will be asked to enter your email ID.
Once you submit your email ID, the new (temporary)
password will be sent to you by email and SMS.
If you have provided the same Authorized Signatory email
ID in the CAF for multiple products and/or services, then
you will see all of these in your iManage login.
While requesting for a new product, if you have provided
your existing Authorized Signatory email ID in the CAF,
then the system will automatically update your new product
under this existing iManage ID.
You may send an email request to
1515@tatatel.co.in
to update the new email ID of the Authorized Signatory in our systems.
1515@tatatel.co.in
to update the new email ID of the Authorized Signatory in our systems.
iManage ID creation and mapping of a product to it are
automated processes. Thus, in this case, a new iManage ID
will be auto-generated and your new product will be
connected/mapped to the new iManage ID, not to the old
one.
If you have provided your existing Authorized Signatory
email ID in the CAF for your new links, then you will be
able to check the status of these links using your
existing iManage login ID.
Please contact your Authorized Signatory for your iManage
credentials.
No, you cannot assign the same account to more than one
Sub-admin.
No, you cannot use iManage from multiple locations, at the
same time, using the same login credentials.
Billing & Payments
Yes, you can make online payment of your Tata Tele bills
in iManage. All the standard online payment options are
available.
Yes, you can make part payment of your Tata Tele bills,
using iManage.
Yes, of course! You can make payment for multiple invoices
via iManage. The limit is 10 invoices at a time.
Once you have made a payment using iManage, the amount
usually gets credited immediately and the barred account
gets unbarred. However, in case of any system-triggered
delays, the unbarring may take up to 4 hours.
If you have made a bill payment using iManage, the payment
is credited instantly, in most cases. However, it may take
up to 24 hours in some cases.
Service Requests
You may include multiple circuits in one single SR if they
belong to a single Account number, as long as their
reported problem is common. If the circuits belong to
different Accounts OR if the circuits have different types
of problems, then separate SRs will be needed for them.
Yes, you can view the status of this in iManage.
Yes, you can. Simply click on ‘Generate RFO’ option in
View & Track SR section. The RFO (in pdf format) will
be emailed to you from RFO@tatatel.co.in within 10 minutes
on your iManage email ID.
RFO can be generated for a period of up to last 6 months.
Note: If you are facing an issue that is not listed above, please reach out to 1515@tatatel.co.in and we will get back to you.
