Voice solutions shaping businesses in 2020

Alexander Graham Bell invented the telephone and made the rst call on March 10, 1876. Hundred years later in 1976, telephonic communication remained a luxury for the majority of the general public, because traditional phone systems were still based on analogue networks. It was the development of Internet technology in the 2000s that truly revolutionised the scope of voice communications across the world.

Technology is moving toward digital voice with the launch of SIP services by major telecom operators. It is commonly used for voice and video calls. At the same time, the superior call quality delivered by the Primary Rate Interface (PRI) technology has also kept legacy telephony alive. With both digital and traditional systems competing to optimise communication tools across industries, it will be interesting to see how voice solutions will transform business voice solutions in 2020 and beyond.